How safe is my information?

Your report is stored on a secure stand alone server and all paperwork will be shredded. We will not pass your information to a third party without your instructions.

How experienced are the valuers?

All of our valuers have been carefully vetted with a minimum of 15 years experience. A number of our valuers belong to various professional valuation bodies and information on a valuer can be supplied in advance.

Will the valuer be local to me?

Our team of valuers cover the whole of the UK meaning that you will have a local valuer visit you.

Will the valuer carry ID?

All of our valuers carry ID and a photograph of the valuer will be sent on confirmation of appointment.

Do I pay for research time?

No, you only pay for the time spent at your property.

How long does it take?

Although only a guide, a wealth-check valuation normally takes between 2-3 hours. A full house bespoke valuation takes a minimum of 2 hours but will depend on the size of your property and how heavily furnished it is.

Do I need to be present on the day?

We do recommend that you are at the property on the day. However, you do not need to follow the valuer around unless you wish to.

Will the valuer open cupboards?

The valuer will only value what is visible, so please remove any items from drawers/cupboards and point out anything that you wish the valuer to see.

Will the valuer go into the loft/outhouses or sheds?

The valuer does not go into lofts, etc; but will value items in outhouses/sheds. At the end of the valuation, the valuer will discuss with you any items that may be stored away.

How often should I update my valuation?

We recommend that valuations are updated on a regular basis of between 3-5 years.

Can the valuation be updated without a re-visit?

We are able to update jewellery valuations and some general valuations completed by Quastel Associates at a reduced cost without the need for a re-visit. We also offer a reduced fee for existing clients who require a re-visit or would like to add new items. (please contact us for details)

If you have any further queries, please feel free to contact us and we will be happy to answer any questions.